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Helpdesk, Security Clearance

Stellar Innovations & Solutions, Inc., (SIS), a registered ISO 9001:2008 corporation, is a Service-Disabled Veteran-Owned Small Disadvantaged Business.  SIS provides Professional Services & Information Technology Support and is fast emerging as an innovator with a record of success transforming customers' ™ business operations. Using a broad scope of quality management and industry best practices, SIS consistently meets service delivery with high levels of customer satisfaction.

SIS is looking for a Computer Technician to fill a vacant position at WPAFB.  This position will perform systems support for military, civilian, and contractor employees, as well as perform Level 2 technical support and maintain positive inventory control for government owned computers, printers, telephones, and related devices.

JOB DUTIES:

  • Responsible for inventory control of Information Technology (IT) equipment and enforcing regulations for issuance and disposition
  • Maintain records for IT equipment and accurately track in internal database
  • Coordinate warranty activities for IT hardware in need of maintenance or replacement. Track all applicable case numbers and RMA numbers in internal database
  • Provide support for the IT Asset Management (ITAM) inventory to include disposal of outdated equipment through established means and according to Air Force and Department of Defense (DoD) guidelines
  • Assist new users in obtaining IT equipment
  • Issue receipts to users that are assigned IT equipment to establish responsibility
  • Label all IT equipment according to established AF guidelines
  • Move IT hardware for existing users changing locations and ensure connection at new location
  • Recover unused IT equipment from vacant desks and transport to proper storage areas
  • Transport IT hardware between storage locations as required
  • Replace printer consumables such as toner, fusers, and transfer units
  • Enter and resolve help request tickets using internal management system
  • Answer incoming telephone calls and assist or route to appropriate individuals as applicable
  • Abide by all applicable DoD, AF, and WPAFB regulations and guidance, including specific guidelines concerning ITAM and the handling of IT equipment

SKILLS/QUALIFICATIONS:

  • Computer hardware/software troubleshooting skills
  • Knowledge regarding printer/multifunction device operation and how to troubleshoot
  • Accurate database entry skills
  • Strong knowledge of Microsoft Office, specifically Outlook
  • Must be able to routinely lift a minimum of 50 pounds unassisted
  • Attention to detail
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Effective listening skills
  • Self-starter with the ability to work independently and in combination with a team

 

EDUCATION/EXPERIENCE: 

  • Minimum 2 years of experience supporting PC computing systems
  • High school diploma
  • US citizenship is mandatory
  • Must possess or be able to obtain a DoD Secret level clearance
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