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Helpdesk Specialist Security+

Do you enjoy learning about new technologies and how they can be used to provide cutting edge services to the Air Force and DOD customers? If so, then look to join the Stellar Innovations and Solutions team! The selected applicant will become part of an existing team, in an environment that will challenge you, force you to continuously innovate, and work on solutions that make a difference. There is a future for you here to support highly visible and strategic programs at SIS! You will realize the rewards of conquering a new challenge in a dynamic and highly-technical working environment that believes our people make the company great and we put them first in decisions to promote from within, host team building events and support a work-life balance. If you love technology and want a career making a difference supporting meaningful Air Force and DOD programs than Stellar Innovations is the company for you.

Job Summary: 

SIS is hiring talented individuals to fill potential End User Support Specialist roles in the Washington, DC area in support of the Defense Logistics Agency (DLA). In this position, you will provide local and remote technical support by performing installation, repair, and preventative maintenance of IT systems to include computers and related hardware/software. In addition, the successful candidate will identify and troubleshoot network problems. This individual will be responsible for maintaining and returning customers to normal IT Operations, as soon as possible, with the smallest possible impact on the business activity of the organization’s end user(s). This support includes the tracking of incident/service request from receipt through closure using a DLA Trouble Ticket Tracking System (currently “BMC Remedy”).

Skills / Qualifications:

• Two (2) to Five (5) years of progressive Information Technology (IT) experience.
• Bachelor’s Degree OR MCSE and 2-3 years System Administration Experience OR Associates and MCSE
• CompTIA Security+ or similar Certification.
• Experience with Microsoft Operating Systems, Windows 7 or higher.
• Ability to troubleshoot hardware and software problems in a complex technical environment.
• Experience with hardware maintenance such as board replacement, cable switching, communications assistance, and hardware installation and replacement.
• Experience with Incident Ticket Tracking systems to include BMC Remedy
• Knowledge of IBM’s CICS and VTAM Printer Support System (VPS) to restart printers and printer output.
• Experience with installation, configuration of DLA-unique applications and programs.
• Experience with configuring and repairing End-User Radio Frequency (RF) hardware/software devices.
• Must be a U.S. citizen.
• Department of Defense Secret Clearance required.

Education / Experience:

  • MCSE Certification
  • Tier II Help Desk Experience
  • Familiarity with DLA, military networks and systems and/or relevant military background.
  • Certified knowledge of a currently supported Microsoft Windows desktop operating systems and knowledge of applications, System Management Software, Microsoft’s Active Directory (AD) as related to integration of desktop systems into AD, and all aspects of Windows security to include any subsequent software releases/upgrades.
  • US citizenship is mandatory
  • Must possess or be able to obtain a Department of Defense (DOD) Secret level clearance
  • Must be able to obtain a Department of Defense (DOD) Secret level clearance

Stellar Innovations & Solutions, Inc. (SIS) offers a wide-range of services based on a solid foundation of Program Management Support, SharePoint Web Application Framework, Infrastructure Virtualization, Audio/Video Integration, Cyber Security, and Software Application Support.  SIS has in-depth experience in working with federal clients providing program management support, customized design, integration and maintenance, vulnerability assessment, risk management and accreditation support, and requirements design, development and testing.  Our mission is to provide customers with innovative solutions designed to help them grow and better manage their operations. We deliver proven concepts of management, design, and integration enabling customers to effectively meet mission critical needs. We maintain our reputation of excellence and achievement through ongoing quality initiatives, and the implementation of industry best practices and employ the most highly-qualified, trained, and certified professionals in the business.

 

SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Physical Requirements: While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision. The employee must occasionally lift or move up to 25 pounds. Employee may be required to stand and walk for several hours performing various job related duties. 
 

  • This position description reflects SIS's assignment of essential functions; nothing in this job description restricts the Company's latitude to assign or reassign duties and responsibilities to this job at any time.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

 

 

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